iLucki Terms and Conditions

Welcome to iLucki Online Casino. These Terms and Conditions ("Terms") govern your use of our website, ilucki.com, and all games, promotions and services we offer. By registering an account with iLucki, you confirm that you have read, understood and agree to be bound by these Terms, together with our Bonus Terms and Conditions, Privacy Policy and Responsible Gaming policy. If you do not agree with any part of these Terms, you must not use our services.

Who We Are

iLucki is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. These Terms and Conditions are version 1.0, effective from and last updated on 19 February 2026. Our separate Bonus Terms and Conditions were last updated on 1 February 2026, and where the site is translated, the English version of the Bonus Terms prevails in case of any discrepancy.

Eligibility to Play at iLucki Casino

To register an account and play at iLucki Casino, you must be at least 18 years old, or the legal age for online gaming in your country of residence, whichever is higher. We offer our services internationally, with Canada as our default market, and we also address players from Australia, New Zealand, South Africa and Ireland. Our site is available in English, Deutsch, Francais, Norsk and Suomi.

We are unable to accept real money deposits or gameplay from residents of certain Restricted Countries, including Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Cyprus, Estonia, France, Germany, Greece, Iran, Iraq, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Spain, the United Kingdom, the United States, Ukraine and other territories listed in clause 3.1 of our full Terms. If you access iLucki from a Restricted Country, we reserve the right to close your account and void any winnings.

Your iLucki Account

When you register with us, you may hold only one personal user account. If we detect that you have created multiple accounts, we may terminate all associated accounts and suspend any pending payouts, treating this as bonus abuse. Your iLucki login is protected by two-factor verification, and we ask that you keep your credentials confidential at all times. We may confiscate funds or suspend account access if we detect an overlap of IP addresses between two or more accounts, and such decisions are final and not subject to appeal.

Please note that we do not currently offer a dedicated iLucki app; our casino is available exclusively through desktop and mobile browser versions, and our mobile site provides the same features as desktop, working through any modern browser without the need for an Android or iOS download.

Currencies, Deposits and Withdrawals

We accept EUR, CAD, INR, BTC, ETH, LTC, DOG, USDT and TRX for gameplay, and our Payments page also lists MXN, USD, NOK, ZAR, AUD, JPY, NZD and BRL among supported currencies. Please note that we are not a financial institution: your account balance bears no interest, and we do not provide currency conversion or fiat-crypto exchange services.

Our minimum deposit amounts are 20 EUR, 20 CAD, 2,000 INR, 0.0001 BTC, 0.01 ETH, 0.01 LTC, 1 DOG, 5 USDT or 50 TRX. We accept Visa, Mastercard, Maestro, Skrill, Neteller, Neosurf, iDebit, INTERAC, ecoPayz, Flexepin, MiFinity, MuchBetter, Jeton, eZeeWallet, bank transfer and several cryptocurrencies, all processed instantly with 0% fee. Every iLucki deposit must be made using a payment method registered in your own name; deposits from third-party accounts will result in confiscation of winnings and the return of the original deposit to its rightful owner. We also reserve the right to close any account and withhold winnings where a Bitcoin transaction is flagged as replaceable (Opt-in RBF).

Our minimum withdrawal amounts mirror our deposit minimums, and maximum withdrawal amounts depend on your chosen payment method, as shown when you select it. We process an iLucki withdrawal instantly via Neteller, InstaDebit, iDebit, Interac e-Transfer, ecoPayz, MiFinity, MuchBetter and Jeton, while Visa, Mastercard and Maestro withdrawals typically take 3-5 banking days, all with no additional fee.

Withdrawal Limits and VIP Status

Unless our promotional terms state otherwise, we cap withdrawals at 2,500 EUR per week and 10,000 EUR per month for our Steel level, rising through Bronze, Silver, Gold and Platinum status to a maximum of 4,500 EUR per week and 18,000 EUR per month at Platinum level. If your total wagering since your last deposit is less than three times that deposit amount, we may apply transaction processing fees to both your deposits and withdrawals. Every withdrawal is subject to an internal audit, and if we uncover suspicious activity we reserve the right to void bonuses and confiscate all or part of associated winnings.

If your account remains inactive for twelve consecutive months, we classify it as Dormant and may apply a monthly administrative fee of at least 25 EUR, or the currency equivalent, for as long as a positive balance remains, notifying you by email before the fee is first applied.

Identity Verification

We may require you to complete identity verification before we process any payout, and we may hold your withdrawal until this process is complete. We may request your passport details, identification documents, proof of residence and evidence verifying the source of your funds, provided in Latin or Cyrillic script; where this is not possible, we may ask you to complete video verification. If we cannot reach you within two weeks of a withdrawal request, or if you do not provide complete documentation within 40 days, your account may be locked and any related winnings forfeited.

Bonuses and Promotions

iLucki offers a range of promotions, including our welcome package, weekly reload offers and an iLucki casino no deposit bonus available to eligible new players. Every iLucki bonus, iLucki promo code and iLucki bonus code is governed by our separate Bonus Terms and Conditions, which set out applicable wagering requirements, maximum winnings, eligible games and country restrictions. Please note that residents of certain countries, including Sweden and Finland, are not eligible for deposit bonuses, and a longer list of countries is excluded from any no-deposit free spins or no-deposit bonus offer. We encourage you to review the Bonus Terms in full before opting in to any iLucki casino bonus, including our iLucki free spins offers.

Games and Software Providers

We offer more than 6,000 games from over 90 software providers, including NetEnt, Play'n GO, Betsoft, Yggdrasil, Playtech, Pragmatic and many more. Our lobby includes iLucki slots, Megaways titles, Jackpots, Table Games, Video Poker, Roulette and our iLucki live casino, powered by providers including Absolute Live Gaming and LuckyStreak. Jackpot and Megaways slots cannot be played using bonus funds and do not contribute towards wagering requirements.

Fair Play and Prohibited Conduct

We do not permit the use of a VPN when accessing your account, and you confirm when you play with us that no such tool is in use. We may treat low-risk betting strategies, such as covering both red and black in roulette, as advantage play, and we may confiscate winnings where we detect coordinated play across linked accounts, shared devices or IP addresses.

Customer Support

Our support team is available via live chat 24/7, 365 days a year, and by email at [email protected]. We do not currently offer telephone support. Our FAQ, Complaints, Responsible Gaming and AML Policy pages provide further information about how we operate.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend that you check this page periodically, as continued use of iLucki after any changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws applicable to our licence issued by the Autonomous Island of Anjouan, Union of Comoros. If you have any questions about these Terms, or about how to register, deposit or withdraw with us, please contact our support team at [email protected].