Our iLucki Responsible Gaming Promise

Our Licensing and Regulatory Oversight

iLucki Casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. This licence requires us to maintain strict standards around fairness, player protection, and responsible operation. We at I Lucki Casino take these obligations seriously, and our compliance team regularly audits our systems to confirm we're meeting every requirement set out by our regulator.

Age and Eligibility Verification

We only accept players who are at least 18 years old, or the legal age for online gaming in their country of residence, whichever is higher. Before you can withdraw any winnings, our iLucki team may ask you to verify your identity using a passport, identification card, or proof of residence. We also may request documentation confirming the source of your funds. These checks exist to protect minors and vulnerable individuals, and we ask every player to cooperate fully so that we can keep our community safe.

Documents must be submitted in Latin or Cyrillic script. If you're unable to provide documents in these scripts, our I Lucki support team may request a short video verification instead, where you present your documents on camera. We appreciate your patience during this process, as it's an essential part of how we protect both you and our platform.

Restricted Territories and Eligibility

We at iLucki Casino cannot accept real-money deposits or gameplay from residents of certain restricted countries, including Australia, Austria, Belgium, France, Germany, the Netherlands, Poland, Spain, the United Kingdom, the United States, and several others listed in our Terms and Conditions. Additionally, players from Sweden and Finland are not eligible for deposit bonuses, and a longer list of countries is excluded from no-deposit free spins and phone verification offers. We recommend checking our full Terms before registering to confirm your eligibility.

Tools to Help You Stay in Control

We've built several features into our platform to help you manage your play responsibly. Here at I Lucki Casino, we encourage every player to use these tools proactively rather than waiting until gambling starts to feel like a burden.

• Deposit limits that you can set to control how much you add to your account over a given period
• Time-out options that let you take a short break from your account whenever you need one
• Self-exclusion periods for players who want to step away from gambling entirely for a set duration
• Account activity summaries so you can review your deposits, withdrawals, and gameplay history
• Reality checks and reminders to help you stay aware of how long you've been playing

If you'd like to activate any of these tools, simply reach out to our iLucki support team, and we'll guide you through the process. Our goal is to make responsible gaming features as easy to access as our games themselves.

Recognizing the Signs of Problem Gambling

We at I Lucki Casino want every player to be able to recognize the early warning signs of problematic gambling behavior. If any of the following sound familiar, we encourage you to pause and reflect on your relationship with gambling:

• Spending more time or money on gambling than you originally planned
• Chasing losses by depositing more in an attempt to win back what you've lost
• Neglecting work, relationships, or responsibilities because of gambling
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable, or preoccupied with thoughts about gambling when you're not playing

If you notice any of these patterns in your own behavior, we urge you to take a step back and consider using one of our self-exclusion or deposit limit tools. Our iLucki team is also available to talk through your options confidentially.

Bonus Play and Responsible Wagering

We at iLucki Casino design our iLucki bonus offers to be enjoyable, but we also want to be transparent about how they work so you can make informed decisions. All bonus offers carry wagering requirements, typically x50, and are limited to one bonus per person, household, email address, and payment account. We ask that you only claim offers you genuinely intend to play through responsibly, rather than depositing solely because a promotion is available. Our I Lucki compliance team monitors account activity for patterns that suggest bonus misuse, and we reserve the right to take action if abuse is detected, in line with our published Bonus Terms.

Support Organizations We Recommend

If you feel that gambling has become difficult to control, we at I Lucki Casino strongly encourage you to reach out to independent organizations that specialize in supporting people affected by problem gambling. These include:

• GamCare - free support, information, and advice for anyone affected by gambling harm
• Gamblers Anonymous - peer support groups for individuals who want to stop gambling
• BeGambleAware - independent advice and tools for staying in control
• National or regional helplines available in your country of residence

Our iLucki team believes that seeking outside support is a sign of strength, not weakness, and we want every player to know that help is always available if needed.

Protecting Vulnerable Players

We at iLucki Casino take extra care to identify and protect players who may be vulnerable to gambling-related harm. Our systems monitor for irregular deposit patterns, rapid repeated deposits, or behavior that suggests a player may be struggling. When our I Lucki team identifies such patterns, we may reach out directly to check in, offer information about our responsible gaming tools, or, where appropriate, apply account restrictions to help protect the player.