iLucki Privacy Policy

At iLucki Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you use iLucki Casino. By creating an account with iLucki, you acknowledge that you have read and understood this policy and consent to the practices described below.

iLucki Casino is operated by Novatrix SRL, company registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2, and we process your personal data in accordance with applicable data protection laws and our licensing obligations.

Information We Collect

When you register for an iLucki Casino account, we collect the information necessary to open, verify and manage your account. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers and verification services.

• We collect your name, date of birth, email address, phone number and residential address at registration
• We record your gaming activity, including deposits, withdrawals, wagers and bonus usage
• We store identification documents, proof of residence and payment verification records submitted during our KYC process
• We log your IP address, device information, browser type and login times for security purposes
• We may collect your communications with our support team via live chat or email

How We Use Your Information

We use the data we collect to provide, secure and improve our services. Our use of your information is limited to legitimate business and regulatory purposes.

• We use your data to create and manage your iLucki Casino account and process your transactions
• We verify your identity and age to confirm that you meet our minimum age requirement of 18, or the legal age for online gaming in your country of residence
• We use your information to detect and prevent fraud, money laundering, multiple accounts and bonus abuse
• We may contact you regarding promotions, account updates and important service notifications
• We analyse gameplay data to personalise offers such as Monday Cashback and VIP rewards
• We confirm that residents of the Restricted Countries listed in our Terms and Conditions are not permitted to deposit or play real money games, and we may use collected data to enforce this restriction

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to iLucki Casino, remember your preferences, and understand how our site is used. Our cookies help us keep you securely logged in, remember your chosen currency and language, and measure the performance of our promotions and games. You can control or disable cookies through your browser settings, although doing so may affect the functionality of our site.

Identity Verification and Anti-Money Laundering

Before processing any payout, we may require identity verification in line with our AML Policy. We may request passport details, identification cards, proof of residence and statements verifying the source of funds. Documents must be provided in Latin or Cyrillic script; where this is not possible, we may require video verification. If you provide false or incomplete information, we may deny withdrawal requests, terminate your account, and report your activity to the relevant regulatory authorities. We retain verification records for as long as required by our licensing obligations.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with identity verification and fraud prevention providers
• We may disclose data to regulatory authorities, including the Government of the Autonomous Island of Anjouan, where legally required
• We share limited data with our game providers to deliver gameplay and jackpot functionality
• We may share information with law enforcement where we suspect fraudulent or prohibited activity, including the use of a VPN or overlapping IP addresses across accounts

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Your login details are protected by two-factor verification, and our systems are monitored to detect suspicious activity. While we work hard to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing and legal obligations, including AML recordkeeping requirements. If your account becomes dormant after twelve consecutive months of inactivity, we may retain your data while your account remains inactive, and we will continue to apply relevant account management fees as described in our Terms and Conditions.

Your Rights

Depending on your country of residence, you may have rights regarding your personal data, and we are committed to respecting these where applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, including marketing communications
• You may withdraw consent where our processing is based on consent

To exercise any of these rights, please contact us at [email protected], and our team will respond as soon as reasonably possible.

Age Restrictions and Minors

iLucki Casino is intended only for adults. We do not knowingly collect personal data from anyone under 18, or under the legal age for online gaming in their country of residence. If we become aware that we have collected data from a minor, we will take steps to delete that information and close the associated account.

International Data Transfers

As we serve players internationally, including from Canada, Australia, New Zealand, South Africa and Ireland, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers are conducted in a manner consistent with this Privacy Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of iLucki Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, 365 days a year, or by email at [email protected]. We are here to help and to ensure your experience with iLucki Casino remains safe, transparent and secure.